Frequently Asked Questions
Oh Snap! Not a big deal. You can simply click on “Forgot Password” link on the login page and you will be provided with an option to reset your password again.
Not currently. DecorNation tries to deliver you the best of furniture items at the earliest and the most affordable way possible, which is why we don’t have any retail showroom partners or physical outlets. We do not have the option of trying and buying the orders available presently.
The tracking ID or the Airway Bill Number provided to you by us usually takes 3-7 days to go live for you to trace your product. If you are still finding troubles with this, please reach out to us.
Yes, We do offer customization to our customers on most of the products we display on our website. Nonetheless, if you would want us to help you with a particular design that you have recently come across and is unavailable at our website, kindly send us your design request along with the images and other details, and we will offer you the best quote.
Interior designing services can be made available to our customers on request basis. You can drop us an e-mail and our team will get back to you.
We understand that you might have changed your mind about an order you had placed with us, if so, you can contact us within 24 hours and we will do the needful.
PAYMENT & PROMOS
You can apply your coupon code, once you check out from your shopping cart before you make your final payment. You can see a link “Click here to enter your coupon code”, and you can apply the code to avail your discount.
We accept all online payment methods such as: Credit Card, Debit Card, Net Banking, UPI, NEFT & E-Wallets. We also accept payments via Cheque & Wire Transfer.
We do not facilitate Cash on Delivery payment option for our orders.
SHIPPING & DELIVERY
We usually dispatch orders within 1-3 weeks. You will be provided with a tracking ID which can take 3 to 7 days to become live. and you can track your order using the tracking ID and expect the product to arrive at your location within 10 to 20 business days after dispatch. If a product is available with a faster delivery option, you will be able to see this information on product page itself.
In the case of Custom Orders or Made-To-Order products, the delivery time may vary depending on the design of the product. This is because furniture items that are requested for special customization might require additional time in terms of procurement of material and craftsmanship.
The delivery period will normally take anywhere from 10-20 days after the product has been dispatched from our end. However, we can definitely try to forward your delivery specific requests to our courier partners once the order has reached your destination city. Post this, it is totally upto the delivery partners to accommodate your request, on which they can intimate us if your request can be accepted or not.
Example: If your order is expected to reach you on the 10th of July in Pune, but you would want it to be delivered to your door-step after 15th July, then you can get in touch with our team at [email protected], and we can forward your request to our courier team in Pune, after which they can inform us if this request can be met or not.
No. All orders at DecorNation are inclusive of the entire shipping/delivery charges.
No, our delivery for your products will not be including any product assembly or installation service. DecorNation products are usually ready-to-assemble and they come with assembly instructions with the necessary tools required. If you need any assistance in assembly, we are just a phone call away.
DecorNation currently ships to its customers using a combination of different courier services covering all major pin codes in India. We cover almost 95% of the Indian pin-codes for our door-to-door delivery service. If the items can’t be delivered to your doorstep, it will be sent to your nearest hub location. You can further get in touch with our team for better assistance in such cases.
No, we do not have any exchange services for old furniture products.
We deliver to our customers all 7 days of the week. However, if you would specifically want your order to be delivered on a weekend, we would try our best to accommodate your request, for which you just need to get in touch with our team. Please note, this request can be fulfilled only once the order has reached your destination location/city.
Generally, we don’t have an expedited delivery option, as your product will be delivered from 10-20 days after they are dispatched from our warehouse, which is our standard delivery timeline.
If you have accidently provided an incorrect delivery address, please email us with correct address within 24 hours of order confirmation.
If you want the address to be changed after the product is dispatched, we can help you with the same once your order reaches your destination city or the nearest hub location. Contact our support team and we shall take care of your request. Please note, in such cases that the address can be changed only as long as it is in the same city.
If you are unavailable to receive your order from the given location, you can simply re-schedule your delivery by instructing our delivery person once they call you. Alternatively, you can also contact our team and we can help you in the re-scheduling of your order delivery.
RETURNS & REFUNDS
Order cancellation requests are accepted only if they are received within 24 hours of confirmation of your order. A cancellation fee of 2.5% will be levied on the total paid amount at the time of processing a refund for the submitted request.
We will not be able to accept any cancellation requests post 24 hours of order confirmation.
Based on the acceptance of your cancellation request, you will be eligible for a refund (2.5% cancellation fee apply). Your returnable amount will be processed back to your original payment method within a span of 7-10 working days.
At DecorNation, we make it our utmost priority to deliver what we promise. Every order is carefully handled and delivered to our customers. We are available to assist you in every aspect before you place your order with us, be it in terms of general query resolution or for any product customization request.
However, we do not accept any returns based on choice, due to the nature and the category of the items involved. Majority of our furniture products are large and bulky in dimensions, which might result in cases such as: minor size or colour difference, minor scratches or chips/dents upon arrival. This could also be due to the bulk manufacturing of our items or the wear-tear caused during in-transit. Nevertheless, we shall provide our customers the best resolution in such cases.
A. If a part of the furniture is damaged: We will arrange for a replacement of your furniture’s damaged parts, provided the request is made within 10 days of the order being delivered.
B. If the whole furniture is damaged: Based on the product that you have ordered, be it flat-packed or fully assembled, if you receive our items in a functionally defective or non-working condition, you can reach out to us at [email protected] and the replacement can be arranged for you by us. Replacement requests after 10 days of the product delivery, however, won’t be accepted.
Your damaged product/part of the product will be replaced with a fresh piece. No refunds are issued for damaged products.
You can find the dimensions of your products on the product description page itself. You can also, find other details or specifications on the “additional info” tab when you visit our product page. Our product dimensions are even listed on the images (usually the last one), for you to get a clear picture.
Our products are usually ready to assemble and come with needed hardware and assembly instructions. Even though most of our products are DIY and easy to assemble, we understand one might still require a technical help, for which our associates are there to help you fix it as well. For the same reasons, we don’t provide installation service or any associate to your place for product assembly.