We do not offer Cash on Delivery (COD). To ensure streamlined processing and security, all orders must be 100% prepaid via our secure online payment gateways (Credit/Debit Card, UPI, or Net Banking).

Yes, EMI and Pay-Later options may be available depending on your bank and our payment gateway partners (like Razorpay). You can explore the available EMI plans directly on the checkout page before completing your payment.

Yes, but strictly within 24 hours of placing the order. If you cancel within this 24-hour window, you will receive a full refund. After 24 hours, the order immediately enters production, and we are strictly unable to cancel or refund the order under any circumstances.

Address changes can only be accommodated if the order has not yet been dispatched. Please message us via our Contact Page within 24 hours of placing your order to request a change. Once the order is in transit, we cannot redirect the shipment.

Yes, we do! However, customization charges are always applicable for any bespoke design or size modifications. You can submit your exact requirements directly through our Custom Furniture Request Page.

Because many of our premium products are handcrafted using natural solid wood, minor variations in wood grains, knots, and polish/finish colors are inherent characteristics of the material. These unique variations highlight the authenticity of natural wood and are not grounds for cancellation or replacement.

Delivery timeframes depend on your location and strictly begin after the product is dispatched from our facility. Typical post-dispatch delivery times are 5–8 business days for Metros, 7–12 days for Tier 2 cities, and 10–18 days for remote areas. Please note that exact processing (manufacturing) times vary by product; we highly recommend inquiring about specific processing times before placing your order.

Yes, we ship across India! However, final serviceability is subject to your exact pincode and the reach of our designated heavy-furniture logistics partners.

Usually, our courier partners will deliver directly to your door. However, if there are no elevators available to move the heavy boxes, there may be additional manual labor charges that the buyer must pay, or you may need to arrange for self-handling. This decision is entirely at the discretion of the logistics company's local team.

We take extreme care in packaging. Our products undergo multi-layer uncrating-ready packing, utilizing high-density foam, bubble wrap, corner protectors, and heavy-duty corrugated cartons to ensure safe transit across India.

Please inspect the outer packaging immediately upon delivery. If you notice any visible external damage to the box, you must note it on the courier's delivery receipt before signing. For internal damages, you must contact us within 48 hours for a replacement claim.

No. Due to the heavy and bulky nature of furniture, we operate on a strict Replacement Only policy. We do not accept returns or offer refunds for "change of mind," incorrect ordering, or spatial misfit. Please double-check all product dimensions against your space before purchasing.

If your product arrives with in-transit damage or a proven manufacturing defect, we will exclusively offer a replacement (part or full unit, at our discretion). You must submit a request via our Contact Page within 48 hours of delivery with your order number and clear photographic/video evidence (including an uncrating video).

Once your replacement claim is approved (which typically takes 24-48 hours after submitting photos/videos), the dispatch of the replacement part or unit will follow standard processing and shipping timelines. We prioritize replacement requests to resolve issues as quickly as possible.

Our Lifetime Limited Warranty applies exclusively to our solid wood furniture. It covers foundational elements—such as wood frames, bases, and legs—and explicitly protects against termite and borer issues. For covered claims, we provide repair services or alternative resolutions.

The warranty does not cover: engineered wood (MDF/particle board), home décor accessories (rugs, pillows, lighting), natural wood characteristics (knots, grain variations, minor size variances up to 2 inches), climate-related wood splitting, accidental damage from usage, or wear and tear on upholstery/fabric.

No. We design our furniture for easy DIY (Do-It-Yourself) assembly and do not provide or pay for professional assembly services. Most items include a detailed instruction manual. If you need step-by-step guidance, our team is available to help via video or phone call.

Decornation Pvt. Ltd. bears no liability for any damage to the product, your property, or yourself that occurs during self-assembly. Products damaged by the customer during the assembly process are entirely excluded from our replacement and warranty policies.

To preserve the finish, simply wipe the wood with a soft, slightly damp cloth, followed immediately by a dry cloth. Avoid using harsh chemical cleaners, abrasive scrubbers, or silicone-based polishes.

Yes. Always use coasters under glasses, mugs, and hot dishware. Do not place hot pots directly on the wood surface, and wipe up liquid spills immediately to prevent permanent water rings or wood warping.