We offer free shipping on all of our products.
STANDARD SURFACE SHIPPING:
Products are dispatched within 1-3 weeks after the order is confirmed. You'll receive a notification as soon as we ship your order.
Due to the nature and weight of the products, all items are shipped via surface logistics. Products are usually delivered within 10-20 business days after they are dispatched. Business days do not include weekends. Delivery may be delayed by factors such as changes in inventory, carrier's load connection, and unforeseen circumstances beyond our control, including but not limited to strikes, natural disasters, pandemic and inclement weather.
Our support and delivery teams will be in touch with you for a hassle-free delivery.
Free delivery is only applicable for the first attempt to deliver at your shipping address. If a customer misses this delivery, an extra visiting charge will be applicable for the second attempt.
In absence of a service lift, our delivery partner shall only make a delivery to the ground floor of your apartment. Extra charges applicable per floor on delivery to the customer’s floor (on request) in such cases.
Extra charges applicable for weekend or time-specific delivery.
Your product(s) will be held for 10 days at the nearest delivery hub if you’ve failed to receive the delivery. After this, Decornation shall be free to charge or cancel the order.
Depending on the delivery condition, your product may or may not require installation assistance upon delivery.
If the delivery Condition is:
Pre-assembled – no installation is required. The product comes fully-assembled and ready to use.
Basic assembly/DIY – the product requires minimal installation/assembly, which can be carried out by the customer using simple tools and assembly instructions provided. No expert assistance required.
We are confident in the quality of our products and many items are covered by warranties. Below you’ll find a list of all our warranty information.
When does the warranty start?
Our warranties start on the day of purchase. When making a claim you will need an original receipt as proof of purchase.
What is the Warranty Period?
This product comes with a 10 Year Limited Warranty.
Daily life puts high demands on furniture. Our furniture is extensively tested to comply with our strict standards for quality and durability. We are pleased to offer you a free 10-year guarantee against manufacturing defects in materials, workmanship, and transit damage.
What is covered under this limited warranty?
This limited warranty applies to :
1. Domestic use only
2.Covers transit damage
3.Manufacturing defects in material & workmanship
4.Inherent termites and borer issues.
What is not covered under this limited warranty?
This limited warranty does not apply to the following:
1.Normal wear and tear of the product over prolonged use
2.Wood Knots, Cracks, Small cuts, scratches, or damages due to wrong cleaning methods or impacts/accidents
3.Damage caused due incorrect installation/assembly by the customer
4.Cracks developed due to displacement of the product
5.Fading due to direct exposure to sunlight
6.Decaying of wood due to consistent exposure to water
7.Upholstery fabrics and cushions have no warranty
8.Non-standard dry-cleaning procedures or use of harsh chemicals
*As per the industry standards, unevenness of up to 5 mm is accepted widely due to differences in floor and surface levels. This is not covered in the warranty.