Arwen Solid Wood Storage Writing Desk

We are confident in the quality of our products and many items are covered by warranties. Below you’ll find a list of all our warranty information.

When does the warranty start?

Manufacturing defects in material & workmanship if reported within 10 days of delivery of the product. After 10 days of delivery, we are unable to accept any claims related to manufacturing defects / craftmanship.  Our warranties start on the day of purchase. When making a claim you will need an original receipt as proof of purchase.

What is the Warranty Period?

This product comes with a 10 Year Limited Warranty. Daily life puts high demands on furniture. Our furniture is extensively tested to comply with our strict standards for quality and durability. We are pleased to offer you a free 10-year guarantee on our products. Details about this warranty is mentioned below:

What is covered under this limited warranty?

• The warranty is only valid if the product has been used for domestic use only.
• Covers transit damage.
• Inherent termites and borer issues.
• Any other issue which is not mentioned above will not be covered under the warranty.

What is not covered under this limited warranty?

This limited warranty does not apply to the following:

• • Normal wear and tear of the product over prolonged use.
  • Due to the nature of wood, cracks which appear in wood at the time of procurement of wood before manufacturing, are filled with wood fillers and they might be visible at some places. These are not covered in the warranty and are not considered as manufacturing defects.
  • Wood Knots, Wood Knot cracks, small cuts, scratches, or damages due to wrong cleaning methods or impacts/accidents or any other reason post 10 days of delivery of the product.
  • Solid wood has a nature of seasonal expansion / shrinkage due to weather changes / moisture level / humidity level which might result in improper functioning of doors, drawers and other parts of the furniture. These issues gets resolved on their own and does not usually require any intervention. We do not cover these in our warranty.
  • Damage caused due to incorrect installation/assembly by the customer.
  • Cracks developed due to displacement/moving of the product.
  • Fading due to direct exposure to sunlight or any other reason at customer's location.
  • Decaying of wood due to consistent exposure to water or any other reason at customer's location.
  • Upholstery fabrics and cushions have no warranty.
  • Non-standard dry-cleaning procedures or use of harsh chemicals
  • As per the industry standards, unevenness of up to 5mm is accepted widely due to differences in floor and surface levels. This is not covered in the warranty.
  • Size and Color variation: While we make the utmost effort to deliver you the exact product as advertised, sometimes it is possible that the product may have slight color and size variations. The actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image’s color. A size variation ranging from 5mm to 50mm (larger products) is possible due to the procurement of material and craftsmanship. Availability of wood, craftsmanship, and weather impact contribute to such issues. Decornation cannot guarantee that the color you see accurately portrays the true color of the product.